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Quit Browsing Other Technology Companies and Choose iDESIGN Solutions

Educational technology companies are many, but few offer the stellar customer service, one-on-one training, and expert product recommendations of iDESIGN Solutions. Time and again, our technology, sales and services have not only helped advance 21st century skills but inspired commercial workers and educators to push the boundaries of what’s possible. Read our FAQs to understand how the iDESIGN Solutions experience can work for you. Alternatively, you could contact us now to get started.

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General

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Who is eligible to buy software from iDESIGN Solutions Inc.?

The following groups qualify for education discounts: K-12 Students, College and University Students, current faculty/staff members, academic institutions and non-profit organizations. There are also non-academic discounted products available for purchase and this is noted in the product description.

What is the difference between the products offered at idesignsol.com and the commerical versions of these products?

There is NO difference in the product functionality of the education discounted software and the commerical version. Some vendors add “education use” watermarkers to software output. The watermarked editions offer the same functionality as the professional version but are not suitable for a professional production environment. Please read individual product notes for details.

Is this a legal, licensed copy that I am purchasing?

iDESIGN Solutions is an authorized reseller for every product we carry so you will own a legal license for any software you purchase from us.

Do I need to send proof of academic status with my order?

YES. Proof of academic status is a requirement. No order will be processed until proof is received. We reserve the right to hold all orders pending student/faculty verifications.

How and when do I send in my academic verification?

Upon placing an order at idesignsol.com, you are requested to provide this information by uploading student identification ie. student card or course outline, when you place your order.

How will I know the status of my order?

Your order status, including the status of the receipt and acceptance of academic document, will be updated at our website.

Do I receive a physical box product?

Yes, unless otherwise stated in the product description.

How many times can I install my software?

The majority of software products are single license installations for one computer, unless otherwise stated in the product description.

Are manuals included with the software?

The manuals and help guides are available on the software media.

Can I still use the software that I have purchased after I graduate?

You may continue using the software beyond graduation as long as you abide by the education license agreement.

What are you hours of operation?

Monday to Friday 8:30 am – 8:00 pm EST

What method of payment does idesignsol.com accept?

We accept AMEX, Visa, MasterCard, Discover, PayPal, Direct Deposit, Money Orders, Cheques (checks), and school purchase orders. For orders being paid by cheque: The product(s) ordered will not ship until cheque has been received and processed.

Is it safe to purchase from idesignsol.com with my credit card?

idesignsol.com is secured using GeoTrust SSL certificates that are providing up to 256 bit encryption thereby offering the highest level of encryption and security possible. This means you can rest assured that communications between your browser and this site’s web servers are private and secure. Click on certificate for details.

How do I request a Detailed Quote?

Simply shop online, adding items to your cart, and checkout as you normally would. If you choose “Quote” as your payment method when checking out you won’t be charged and someone from our sales team will get back to you with a personalized, detailed quote.

What if I require submitting a Purchase Order?

Shop online and proceed to checkout as you normally would. Fill out all the required fields and once you reach “payment method” choose the “Purchase Order” option. Once you receive an acknowledgement email, reply and attach your Purchase Order.

What is the return policy?

You may return most new, unopened items sold and fulfilled by idesignsol.com within 30 days of delivery for a full refund less 20% restocking fee. If the return is a result of our error, you’ll receive a full refund and we’ll cover the return shipping costs. Items should be returned in their original product packaging. Please read our Return Policy for additional details.

Do you offer a best price guarantee?

If you see a lower advertised price of the exact same product within 14 days of your purchase, we’ll refund you the difference. In order to qualify and receive your refund, please email a copy of the advertisement or written quotation with the lower price to sales@idesignsol.com. Refunds are processed within 5 business days of price verification. Refunds are not offered on closeouts or loss leader pricing. This policy applies only to advertised prices and does not apply to special offers or rebates, promotions or free-with-purchase offers. iDESIGN Solutions Inc. reserves the right not to sell products below our cost. NOTE – Prices on website are subject to change without notice.

Are you Tax Exempt?

If you are a first time/returning customer, please create/update your account information including adding your tax exemption number. Once you complete your order, taxes will not reflect your tax exemption until we receive your tax exempt form that you will submit by replying to the order acknowledgement email. We will then make the necessary adjustments. For future orders, your account will automatically be flagged as tax exempt and the correct tax rate will be applied. Please contact us should you have any further questions.

Shipping & Handling

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Shipping & Handling

We ship packages within USA and Canada via FedEx, UPS, and Purolator. The shipping company used depends on products purchased and your location. Shipping information, including tracking, will be emailed to you once your order ships.

FREE SHIPPING (Ground) is available to all customers within USA provided the order amount (before taxes) is $500 or more. This excludes US States: AK and HI, these Canadian Territories: NU, NT, and YT as well as certain products. For these, the system will provide you a shipping quote during the order process however, we will confirm this to you before processing your order. Please feel free to call us at 1-877-730-4770 if you have any shipping related questions.

Other Conditions:

  • Student and Faculty orders of software will not be processed until we receive proof of academic status from you. Student/Faculty verification will be held on file for a period of one year to avoid delays when placing future orders. Commercial orders do not require proof of status and products will ship based on availability.
  • Payment by Purchase Order (an available payment option) will not be processed until we receive a copy of your purchase order.
  • Certain products do not qualify for FREE SHIPPING. These include and may not be limited to: Afinia products, Emblaser, Glowforge, Diversified Woodworks, Horizon Educational, Ozobot, VRC Fields and Risers; etc. You will be notified if this is the case for any of the products on your order.

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